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Channel: Apogee KnowledgeBase » RMA
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How do I determine the warranty of my unit?

Refer to the purchase date on your original receipt or invoice. Apogee’s warranty is one (1) year from the date of purchase.

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RMA: I provided all the necessary documents, my “RMA Information” section...

Our Customer Support Team strives to answer all requests sent by e-mail within 1-2 business days maximum. All RMA Instructions are sent to the address you entered in a web form or sent in your request...

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RMA: I provided all the necessary documents, but my “RMA Information” section...

Please notify Apogee at your earliest convenience. We can be reached at 310-584-9394. When leaving a message, please provide your RMA number, your name and your phone number, and someone will get back...

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RMA: What should I do if I have not received the RMA instructions email...

If you haven’t received the RMA instructions email, your RMA is still incomplete. To avoid any possible delay, please be sure to upload all necessary information within 24 hours from the time your RMA...

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How long is my RMA number valid for?

Your RMA will expire 14 business days after the date of submission. Should you wish to follow up with the request after it expires, you will have to contact Apogee’s Support Team and initiate a new...

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I have my RMA Number… is my product ready to be shipped?

Your product is not ready to be shipped until the status of your RMA is Complete. To complete your RMA, go to www.apogeedigital.com/contact-support.php, click “Sign In” and go to “My Rmas” . Please be...

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How do I obtain an RMA?

To obtain an RMA, you must first submit a support ticket to get in touch with our Customer Support Team at www.apogeedigital.com/support, or by phone Mon-Fri 8am – 6pm PST. 310-584-9394.

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What is an RMA or RMA Number?

An RMA Number, or Return Merchandise Authorization number, will be assigned to you and your product once our tech services team has determined that your product needs to be sent in for servicing. All...

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I bought my unit less than 30 days ago from an Authorized Apogee Reseller and...

If issues arise within 30 days of purchasing your Apogee product, we recommend you contact the reseller you purchased your unit from for a refund, credit or exchange depending on your reseller’s...

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My unit isn’t working. What do I do?

The first step is to always make sure to register your product. Please be sure to check our Knowledge Base to verify that you have connected your Apogee product correctly. In many cases, Apogee...

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